Quality Assurance:

The North Texas Health Care Laundry’s quality control systems are the finest available in the industry today and encompass all facets of our operation. We insure that our processes provide us with controls, which are proactive to identify, correct, and stay focused on the needs of customers.

NTHCL Customer Service Team

Willy Chavez Adriana Cazares Sheri Bostick
Crystal Hardy Shelby Moutray Amy Delong

Customer Service Contact Number: 469-916-1161

Internal quality control systems include:

  • Personnel orientation, training and development
  • Laundry Audits (Internal/External)
  • Chemical/Water tests/Titration
  • In-plant linen quality inspection
  • Safety Inspections
  • Customer evaluations of NTHCL's performance

External quality control processes are:

  • Linen tensile strength tests
  • Customer evaluations of the laundry
  • JCAHO, OSHA, local and federal regulatory agencies
  • Insurance Audits
  • Financial Audits
  • Equipment Audits

Proud Member of:

   IAHTM (International Assoc of Healthcare Textile Managers)

  ALM (Association of Linen Management)

  ARTA (American Reusable Textile Assoc.)

The NTHCL is a customer focused organization. Quarterly customer meetings focus upon service quality, products, processes, and opportunities for improvements. Frequent site tours and constant contact with our customers provide the NTHCL with continual feedback for potential growth.