Quality Assurance

The North Texas Health Care Laundry’s quality control systems are the finest available in the industry today and encompass all facets of our operation. We insure that our processes provide us with controls, which are proactive to identify, correct, and stay focused on the needs of customers.


 Willy Chavez

Alexandra Hillman

Crystal Hardy

Amy Delong

Mario Marentes

Dawn Howie

Jeanne Geoffray












Internal quality control systems include

      • Personnel orientation, training and development
      • Laundry Audits (Internal/External)
      • Chemical/Water tests/Titration
      • In-plant linen quality inspection
      • Safety Inspections
      • Customer evaluations of NTHCL's performance

External quality control processes are

      • Linen tensile strength tests
      • Customer evaluations of the laundry
      • Joint Commission, OSHA, local and federal regulatory agencies
      • Insurance Audits
      • Financial Audits
      • Equipment Audits

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The NTHCL is a customer focused organization. Periodic customer meetings focus upon service quality, products, processes, and opportunities for improvements. Frequent site tours and constant contact with our customers provide the NTHCL with continual feedback for potential growth.